Ohio Pipe Pros ("we," "us," or "our") operates the website ohiopipepros.com. This Privacy Policy describes how we collect, use, and protect the personal information you provide when using our website or requesting plumbing services.

1. Information We Collect

Information you provide directly: When you fill out our contact or service request forms, we collect your name, phone number, email address, service address, and description of your plumbing issue. This information is used to respond to your service request and dispatch a plumber.

Automatically collected data: When you visit our website, we may collect standard web log information, including IP address, browser type, pages visited, and time on site. This is used in aggregate to improve our website.

Cookies: We use cookies to enhance your experience. You may disable cookies in your browser settings, which may affect certain website functionality.

2. How We Use Your Information

To respond to your service requests and dispatch plumbers to your location
To provide estimates, invoices, and repair documentation
To contact you about your service request via phone or email
To assist with homeowners insurance claim documentation when requested
To improve our website, services, and customer experience
To comply with applicable Ohio laws and regulations

We do not sell, rent, or trade your personal information to third parties for their marketing purposes.

3. Information Sharing

We may share your information with: licensed plumbers in our network (to fulfill your service request), insurance companies (only if you request claim assistance and authorize the sharing), and third-party service providers (hosting, analytics) bound by confidentiality agreements. We may also disclose information if required by law or court order.

4. Data Security

We use HTTPS encryption for all data transmission, limit access to customer information to authorized personnel only, and conduct regular security reviews. No method of internet data transmission is 100% secure, and we cannot guarantee absolute security.

5. Data Retention

We retain personal information for as long as needed to fulfill the purposes described in this policy and to satisfy Ohio business record-keeping requirements — typically a minimum of 7 years for service records.

6. Your Rights

You may request access to, correction of, or deletion of your personal information at any time by contacting us at info@ohiopipepros.com or calling (866) 881-1860. You may also opt out of marketing communications at any time.

7. Children's Privacy

Our services are intended for adult homeowners and property managers. We do not knowingly collect personal information from individuals under the age of 18.

8. Changes to This Policy

We may update this Privacy Policy periodically. We will post the updated policy on this page with a revised "last updated" date. Continued use of our website after changes constitutes acceptance of the updated policy.

9. Contact Us

For questions about this Privacy Policy: Email: info@ohiopipepros.com · Phone: (866) 881-1860 · Ohio Pipe Pros, Serving All of Ohio, USA